1. What personally identifiable information FWD collects.
2. What personally identifiable information third parties collect through
the Web site.
3. What organization collects the information.
4. How FWD uses the information.
5. With whom FWD may share user information.
6. What choices are available to users regarding collection, use and distribution
of the information.
7. What types of security procedures are in place to protect the loss,
misuse or alteration of information under FWD control.
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should
first contact Customer Service at by:
E -mail: customerservice@fwdnv.com
Postal mail: P.O. Box 370362
Las Vegas, Nevada 89137
Information Collection and Use
Information Collection
FWD is the sole owner of the information collected on fwdnv.com.
FWD collects information from our users at several different points
on our Web site.
Registration
In order to use this Web site, a user must first complete the registration
form. During registration a user is required to give contact information
(such as name and email address). We use this information to contact the
user about services on our site for which he has expressed interest. It
is optional for the user to provide demographic information (such as income
level and gender), and unique identifiers (such as, username and password),
but encouraged so we can provide a more personalized experience on our
site.
Order
We request information from the user on our order form. A user must provide
contact information (such as name, email, and shipping address) and financial
information (such as credit card number, expiration date). This information
is used for billing purposes and to fill customer’s orders. If we
have trouble processing an order, the information is used to contact the
user.
Information Use
Any personal or billing information collected by FWD will be used
only for the purposes of billing for approved FWD services and convenience
to our users.
Profile
We store information that we collect through cookies, log files, clear
gifs, and/or third parties to create a profile of our users. A profile
is stored information that we keep on individual users that details their
viewing preferences. Consequently, collected information is tied to the
users personally identifiable information to provide offers and improve
the content of the site for the user. This profile is used to tailor a
user’s visit to our Web site, and to direct pertinent marketing
promotions to them. We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user’s computer tied to
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. We use both session
ID cookies and persistent cookies. For the session ID cookie, once users
close the browser, the cookie simply terminates. A persistent cookie is
a small text file stored on the user’s hard drive for an extended
period of time. Persistent cookies can be removed by following Internet
browser help file directions. http://www.microsoft.com/info/cookies.htm
By setting a cookie on our site, users would not have to log in a password
more than once, thereby saving time while on our site. If users reject
the cookie, they may still use our site. The only drawback to this is
that the user will be limited in some areas of our site. For example,
the user will not be able to participate in any of our sweepstakes, contests
or monthly drawings that take place. Persistent cookies enable us to track
and target the interests of our users to enhance the experience on our
site. See the “Profile” section.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks
to analyze trends, administer the site, track user’s movement in
the aggregate, and gather broad demographic information for aggregate
use. IP addresses, etc. are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the privacy
of our users we present the option to not receive these types of communications.
Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Out of respect for our users privacy we
provide a way to opt-out of these communications. Please see the Choice
and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended for
maintenance we might send users an email. Generally, users may not opt-out
of these communications, though they can deactivate their account. However,
these communications are not promotional in nature. Users may opt-out
of these communications. Please see our Choice and Opt-out section.
Customer Service
We communicate with users on a regular basis to provide requested services
and in regards to issues relating to their account we reply via email
or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith
belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site.
FWD is pleased to announce our newest client, Nevada Bankruptcy at www.las-vegas-bankruptcy.com.
These are the instances in which we will share users’ personal information:
We DO NOT Share Personal Information with Third Parties
Service Providers
We partner with other third parties [Load.com] to provide specific services.
[For example, hosting]. However, when the user signs up for these particular
services, we do not share names, or other contact information
Business Transitions
In the event FWD goes through a business transition, such as a merger,
being acquired by another company, or selling a portion of its assets,
users’ personal information will, in most instances, be part of
the assets transferred.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having
their information used for purposes not directly related to our site at
the point where we ask for information. For example, our order form has
an ‘opt-out’ mechanism so users who buy a product from us,
but don’t want any marketing material, can keep their email address
off of our lists.
Users who no longer wish to receive our newsletter and promotional communications
may opt-out of receiving these communications by replying to unsubscribe
in the subject line in the email or email us at optout@fwdnv.com or
the user may contact us at 702-242-8719 to opt-out.
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed choice
as to whether or not they should proceed with services that require an
outside party.
Links
This Web site contains links to other sites. Please be aware that we,
FWD, are not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site
Tell-A-Friend
If a user elects to use our referral service for informing a friend about
our site, we ask them for the friend’s name and email address. FWD
will automatically send the friend a one-time email inviting them to visit
the site. FWD stores this information for the sole purpose of sending
this one-time email and tracking the success of our referral program.
The friend may contact FWD at optout@fwdnv.com to request the removal
of this information from our database.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online - for example on message boards, through e-mail, or in chat areas
- that information can be collected and used by others. In short, by posting
personal information online that is publicly accessible, you may receive
unsolicited messages from other parties in return.
Security
This Web site takes every precaution to protect our users’ information.
When users submit sensitive information via the Web site, their information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that information
is encrypted and is protected with the best encryption software in the
industry - SSL (256 BIT encryption). While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing clerk
or a customer service representative) are granted access to personally
identifiable information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter their
password to re-gain access to user information. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices. Every quarter,
as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they
can do to ensure our users’ information is protected. Finally, the
servers that store personally identifiable information are in a secure
environment, behind a locked cage in a locked facility. If users have
any questions about the security at our Web site, users can send an email
to security@fwdnv.com
ID Address Verification
We use Concord Payment Systems to verify a user’s identity and address
to avoid fraudulent use of credit cards.
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user’s personally identifiable information changes (such as
zip code, phone, email or postal address), or if a user no longer desires
our service, we provide a way to correct, update or delete/deactivate
users’ personally identifiable information. This can usually be
done at the member information page or by emailing our Customer Support
at support@fwdnv.com . Or, contact us by telephone or postal mail at
the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem appropriate
so our users are always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information
in a manner different from that stated at the time of collection we will
notify users via email.
Contact Information
If users have any questions or suggestions regarding our privacy policy,
please contact us at:
E -mail: customerservice@fwdnv.com
Postal mail: P.O. Box 370362
Las Vegas, Nevada 89137
Web site URL www.fwdnv.com
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